Warehouse management services: what a third-party operator sells, and the figures it reports each week

Warehouse management services are the bundle a third-party operator sells to a company that would rather not run its own building: storage by the pallet, receiving and putaway, picking and packing to the client's spec, returns handling, inventory control with cycle counts, and a weekly report of what happened. The services are easy to list and hard to deliver consistently, because every one of them is a procedure run by people on a shift, and the client's only window into the building is the report. This page walks the services from the operator's side and lands on the figures the report has to carry, which the free warehouse management reports worksheet on this site works from a week's totals.

Storage and handling: the two lines on every invoice

Storage is space over time, billed by the pallet position or the bin per month and counted at a fixed point each period. Handling is work: a receipt checked and put away, an order picked and packed, a return processed. The client's invoice is those two lines per client per month, and the operator's cost behind them is labour hours at a loaded rate, which is why cost per order is the operator's own first figure.

Inventory control: the service the client cannot see

A client cannot see its own shelves, so inventory control is sold as a number: locations counted, variances found, accuracy reported. Cycle counting by location on a rolling schedule is how a small operator delivers it without a full stock take, and clean locations over counted locations, 98% on the worked example, is the figure the client's finance team reads.

Reporting: the service that makes the others provable

The weekly report is where the services become measurable: lines an hour and orders an hour for productivity, labour for the week and per order for cost, dock-to-stock hours for receiving service, and accuracy for control. Produced the same way every week from the same totals, the report is a trend; produced differently each week it is an argument. Pickpathly Pro keeps every week's figures against the client so the trend is a column.

Questions people ask about warehouse management services

What is included in warehouse management services?

Storage, receiving and putaway, picking and packing, returns handling, inventory control with cycle counts, and reporting, sold per client by a third-party operator. Transport and freight are usually separate services, and this site does not cover them.

What should a 3PL report to its clients each week?

Productivity (lines an hour, orders an hour), cost (labour for the week and per order where the contract is open-book), service (dock-to-stock time) and accuracy (clean locations over counted). The worksheet on this site works all of them from a week's totals.

How is inventory accuracy measured in a warehouse?

By cycle counting locations and recording the ones with a variance: clean locations over counted locations is the accuracy figure. The cadence is the client agreement's; the worksheet turns whatever was counted into the figure.

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